Online store expansion to Croatia
Opportunity on the Adriatic
Croatia is an interesting e‑commerce market that is enjoying steady growth. Croatians shop online more and more and are also willing to use foreign e‑shops. Take this opportunity to attract new customers in Croatia with the help of NK Expand.
WHY EXPAND
YOUR E‑SHOP
TO CROATIA?
Croatian e‑commerce turnover is expected to grow by almost 54% by 2029. E‑shop operators can thus benefit from the growing interest in online shopping by Croatians.
HIGH POPULARITY OF FOREIGN E‑SHOPS
Up to 80% of Croatians prefer to buy from foreign e‑shops because of the higher product quality, wider range, and lower prices.
STRONG POTENTIAL OF CROATIAN E‑COMMERCE
Up to 68% of Croatians shop in e‑shops very often, while another 19% shop regularly. The average order value ranges from €70 to €130.
WHAT SHOULD YOU TAKE INTO CONSIDERATION WHEN EXPANDING INTO CROATIA?
Only half of Croatians speak a foreign language. Therefore, e‑shops need quality translation and localization for the Croatian environment. An e‑shop’s trustworthiness and customers’ willingness to buy from it are increased by the operation of customer support in Croatian with availability on a Croatian phone number.
Cash on delivery payments, used by around 75% of online customers, should be included in payment methods. This is because some Croatians still have a distrust of online card payments.
Customers in Croatia are temperamental and always expect the best possible service for their money. They prefer quality products and often only buy during promotions. They require fast and ideally free delivery of shipments. If they are not satisfied with the delivery terms, they do not hesitate to cancel an order and buy from a competitor. Keep this in mind when choosing suitable carriers – the most popular are GLS (56%), Hrvatska pošta (29%), DPD (25%) and Overseas Express (24%).
We will be happy to prepare tailor‑made research into the Croatian e‑commerce market, your Croatian competition and other information, including what to look out for when expanding your e‑shop to Croatia.
WHY EXPAND INTO CROATIA WITH NK EXPAND?
WHO HAVE WE ALREADY HELPED TO ACQUIRE NEW CUSTOMERS ABROAD?
Nedeto
Market research, keyword analysis, SEO translations and localization, customer support. Simply the complete expansion for the Trenýrkárna underwear shop and its Nedeto brand across almost all of Europe.
Kulina
We helped Kulina occupy all 27 European markets in three years. We now take care of their customer support.
Herbatica
Successful e-shop expansion to Hungary. By setting up effective PPC campaigns, we have increased their conversion rate by 7.8% while reducing the advertising investment by as much as 30%.
WHAT WILL YOU NEED WHEN EXPANDING TO CROATIA?
EXPANSION TO OTHER COUNTRIES? SURE! WITH NK EXPAND YOU CAN EXPAND ACROSS EUROPE
WHO WE HAVE ALREADY HELPED WITH THEIR EXPANSION ABROAD
Case studies
Contact us
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