Customer support abroad

For successful expansion of an e‑shop abroad, high‑quality customer support operated in the local language is a must. A local telephone number and an operator that is a native speaker of the local language significantly increase the trustworthiness of an e‑shop in customers’ eyes. Make your e‑shop successful abroad!

NK Expand professional customer support

Quality customer support is a key element of any e‑shop. Customers appreciate the opportunity to contact an e‑shop on a local telephone number. They want to ask their questions in their mother tongue and expect to get an answer back in the same language. Only in this way does an e‑shop seem to them as trustworthy as a local company.

I WANT TO INCREASE THE TRUSTWORTHINESS OF OUR E-SHOP THROUGH PROFESSIONAL NK EXPAND CUSTOMER SUPPORT →

“NK Expand provides translation services for us, as well as customer support abroad. I appreciate the professional, fast and proactive approach the most. Our customer feedback regarding foreign customer support is very good. It is often even better than on the local e‑shops. We are very satisfied.”

Managing Director of an e‑shop selling air conditioning equipment

You increase the trustworthiness of your e‑shop in the eyes of local visitors

You save the costs of your own employees, who are always more expensive

You learn the latest news from the local market from customer support operators

You gain a competitive advantage over e‑shops without local customer support

You increase the conversion rate of e‑shop visitors / number of orders placed

You get functional customer support in a foreign language

Initial setup and quality training is essential

Before launching a customer service line, we thoroughly train the operators. We want an operator to act as an external member of your e‑shop sales team. We train him/her in detail on the product range at your e‑shop, product seasonality, operation of the order registration system, usual and specific customer requirements, etc. Careful preparation by NK Expand means that customer support runs almost autonomously. Only about 5% of inquiries are escalated to the e‑shop owner, the remaining 95% are handled by our operators themselves.

We process queries immediately or in several batches per day so that your e‑shop customers are satisfied with the speed of the response and do not delay their purchases.

e‑mail customer support (e‑mail queries, notes regarding orders)
communication on social networks (comments under posts on social networks, messages received via Messenger, etc.)
customer helpline (questions about the nature of the products sold, method of delivery and payment, returns policy and process, etc.)
live chat customer communication

“We are delighted we can flexibly change the number of customer support operators at NK Expand throughout the year. For example, in France, we use three operators in the high season and only one operator in the low season. It saves us a lot of money.”

Owner of an e‑shop selling automotive accessories

I ALSO WANT TO REDUCE CUSTOMER SUPPORT COSTS FOR OUR E‐SHOP →

Contact us! We analyse your needs and set up the customer support process with you so that it works best in the relevant country and language. This is because the intensity of queries varies significantly from country to country. For example, customers in Germany use telephone support much less than in Hungary or Romania. One should bear this in mind at all times. Don’t pay for services you don’t use to the fullest extent and your customers don’t appreciate.